Log in Issues

Login Issues

• I forgot my email or password

  Reset your password if you forgot your email or password.

• I have multiple accounts and don't know how to login

  If you have already changed over to the new way of logging in with your email address, you can enter your email address and password. You can select your username at the top right of the screen, and select Switch accounts. Then choose which account you want to go to next.

  If you haven’t switched over to the new way of logging in with your email address, you can enter your email address into the password reset page. A list of your login usernames will be emailed to you. If you don't know your password, you can return to the password reset page and enter your username (not your email). You will then receive an email with a link to reset your password.

• I don't have access to the account email address

  The account holder (owner of the account email address) should be the only person accessing the account. If you're sharing an account, reach out to the account holder and talk about secure ways to work with others on surveys.

  If the email address is a no-reply or an internal email address that can't receive emails from other domains, or the account holder is no longer with the company, you can work with your IT department to forward you the email, then update your account email address to a supported email address that only you can access.

• I have questions about account verification

  If you have questions about account verification, verified devices, or login alert emails, check out our article on account verification.

 

For issues with logging in using two factor authentication (2FA) see troubleshooting 2FA.

Other Ways to Log In

Single Sign-On (SSO)

If your organization has SSO enabled, you can log in with SSO.

If you receive an error that your email address isn't enabled for SSO, make sure you're entering the email address you use for SSO at your organization. If you haven't yet joined your organization's team or you're still encountering log in issues, reach out to your IT department.

Google, Facebook, LinkedIn, Microsoft, or Apple

You can link your SurveyMonkey account to Google, Facebook, LinkedIn, Microsoft, or Apple and use those credentials to log in. You'll still need to complete account verification if a new device or browser is detected.

Any changes to your email address or password need to be managed from your Google, Facebook, LinkedIn, Microsoft or Apple account.

If you forget your password, you can reset it through the platform you’re using to log in. You cannot reset your password through SurveyMonkey.