Colleen Cimone

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Recent activity by Colleen Cimone Recent activity Votes
  • New Laptop Requests Policy

    New Laptop Request: Refresh / Renewal PolicyDISCLAIMER: Due to possible supply chain issues or lack of financial funding, there may be delays in refresh/renewal requests. Eligible requests will be ...

  • How to update software.

    If you need to update software, please fill out the web form and your request will be sent to your IT contact.

  • Get a new password

    Please use this article to request a new password from IT.  If you have lost your password or need to reset it, this article is for you.Hit the "Request new password" at the bottom of the page and ...

  • How do I reset my password?

    Please use the following article to help reset your password.Simply hit the reset password button at the bottom of the login screen.  You will be prompted to change your password.

  • Compensation and Commissions

    Why am I not seeing any notifications or documents that need my signature in Xactly?The individual commission plans (ICP) will be sent out on January 31st, at which you will then receive notificati...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...