Colleen Cimone

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Articles

Recent activity by Colleen Cimone Recent activity Votes
  • I purchased a subscription. How do I access my course or courses?

      If you are not logged in, click “Sign In” from the top right of your browser. Once you log in you will be redirected to your dashboard. From here you can see all available courses. Start any cour...

  • Zoom Access

    Zoom Integration   Enterprise feature: If you're interested in an Enterprise plan, contact sales. Limitations: This integration is available for US Data Center accounts only, set up is only availa...

  • Log in Issues

    Login Issues I forgot my email or password Reset your password if you forgot your email or password. I have multiple accounts and don't know how to login If you have already changed over to t...

  • Locked Account

    Logging InTo log in to your SurveyMonkey account: Go to the login page. Enter your email and click Next. Enter your password and click Log in. If you're logging in from a device or browser we don't...

  • New Laptop Requests Policy

    New Laptop Request: Refresh / Renewal PolicyDISCLAIMER: Due to possible supply chain issues or lack of financial funding, there may be delays in refresh/renewal requests. Eligible requests will be ...

  • How to update software.

    If you need to update software, please fill out the web form and your request will be sent to your IT contact.

  • Get a new password

    Please use this article to request a new password from IT.  If you have lost your password or need to reset it, this article is for you.Hit the "Request new password" at the bottom of the page and ...

  • How do I reset my password?

    Please use the following article to help reset your password.Simply hit the reset password button at the bottom of the login screen.  You will be prompted to change your password.

  • Compensation and Commissions

    Why am I not seeing any notifications or documents that need my signature in Xactly?The individual commission plans (ICP) will be sent out on January 31st, at which you will then receive notificati...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...